Support
Need help with Memini AI? We offer email-only support. Write to us and a real person will get back to you — there is no phone line or chat channel to manage.
Contact us
Email: [email protected]
This mailbox is monitored. We aim to respond withinone month, and usually much sooner. Please include the email address associated with your Memini AI account so we can find it quickly.
Frequently asked questions
What can Memini do?
Memini AI is a personal memory assistant. You can capture memories by voice, by typing a quick note, or by importing your own.md, .txt, .pdf, or.docx files. Memini builds a searchable personal memory from everything you save, and you can query it through an AI chat assistant that answers from your memory and can supplement answers with live web search results and citations.
Are Memini's answers always accurate?
Memini's answers are generated by AI. They draw on your own memory and, when relevant, live web results with citations, but they can still be incomplete or wrong. Treat them as a helpful starting point and double-check anything important.
Do you have a free plan? What do plans cost?
Yes. Memini has a free plan with real working memory: voice and text capture, file import, instant recall, and AI chat over everything you save. Paid plans (Plus, Pro, and Max) add more capacity and deeper capabilities. Current prices and limits are shown in the app before you subscribe and can vary by region.
Is my data private?
Yes. Sensitive identifiers (such as email addresses, phone numbers, payment card numbers, and IBANs) are detected and replaced with placeholders before your content is sent to any AI model, so raw personal identifiers are never exposed to third-party AI providers. Your data is isolated per user at the database layer. The AI providers that process your content are bound by zero-data-retention and no-training terms, so your content is not kept after your request is answered and is never used to train their models. See our Privacy Policy for full details.
How do I cancel my subscription?
Memini AI subscriptions (Plus, Pro, and Max) are auto-renewable subscriptions billed through the App Store or Google Play. Cancel them in the store where you subscribed:
- App Store (iPhone / iPad): openSettings → [your name] → Subscriptions, select Memini AI, then tap Cancel Subscription.
- Google Play (Android): open theGoogle Play Store → profile icon → Payments & subscriptions → Subscriptions, select Memini AI, then tap Cancel subscription.
Cancelling stops future renewals. You keep access until the end of the period you have already paid for.
How do I get a refund?
Refunds are handled by the store where you purchased your subscription, according to that store's refund policy:
- App Store (Apple): visit reportaproblem.apple.com and select your Memini AI purchase.
- Google Play: open the Google Play Store, go toprofile icon → Payments & subscriptions → Subscriptions, select Memini AI, and follow the refund flow there.
We are not able to issue refunds directly for store purchases. If you have trouble, email [email protected] and we will do our best to help.
I paid but don't see my subscription. What do I do?
First, make sure you are signed in to the same App Store or Google Play account you purchased with. Then, in Memini, openSettings → Restore purchases to re-sync your subscription. If it still does not appear, email[email protected] with the store and the account email you used, and we will help.
Which devices are supported?
Memini AI is available on iOS and Android.
I can't sign in, forgot my password, or want to change my email
Memini supports sign-in with Apple, Google, or email and password. To change your password, open Settings in the app. If you have forgotten your password, are locked out, or need to change the email on your account, email[email protected] from the address on your account so we can verify you and help.
How do I delete my account?
You can request deletion of your account and all associated data from the web — no app required. See theDelete account page. It explains exactly what is deleted, what is retained, and the 7-day grace period during which you can cancel the request.
How do I export my data?
The easiest way is in-app: open Settings → Privacy → Export your data. Memini will prepare a download package (a .zip containing your account info, memories, chats, and more) and email you a short-lived download link.
If you cannot access the app, email [email protected] from the address on your account. We will verify your identity and respond within one month, in line with the rights described in our Privacy Policy.
What is the minimum age to use Memini?
You must be at least 18 years old to use Memini AI.
Legal entity
Memini AI is operated by:
Artem Pecheriukin
Madrid, Spain
For our full provider details, see theLegal Notice.